Sun's Out Golf

Frequently asked

Last updated 31 July 2026

Orders & the drop

What happens after I pay?

You'll receive an order confirmation by email right after purchase, followed by a shipping confirmation with tracking information as soon as your package leaves us.

An order is an offer from you to make a purchase. We reserve the right to accept or decline an order, and the order is only accepted once we confirm it. Please review your order carefully before submitting it, as we may not be able to handle cancellations after an order has been accepted.

Can prices and product information change?

Prices, discounts and promotions may change without notice. The price that applies is the one shown at the time of ordering and stated in your order confirmation.

Colours and appearance may differ from how they look on your screen. We reserve the right to correct any errors, inaccuracies or omissions regarding descriptions, pricing, promotions, shipping costs, delivery times and availability.

Sizing

How do I know which size to get?

Every product page has a size guide with the key measurements (chest, length, sleeve and shoulder). Measure a garment you already love and compare. If you're between sizes, we recommend sizing up for a more relaxed fit.

Shipping & delivery

Where do you ship?

We ship to Sweden, the rest of the EU, Norway, Switzerland, the United Kingdom and the United States.

How long is delivery?

Orders are usually processed within 1–2 business days. Estimated delivery times: Sweden 3–5 business days, rest of the EU 3–5 business days, United Kingdom, Norway and Switzerland 2–6 business days, other international destinations 6–10 business days.

Delivery times are estimates and may be affected by the carrier, public holidays, customs handling or other circumstances beyond our control.

How much is shipping?

Sweden SEK 65, with free shipping from SEK 1,000. Rest of the EU SEK 149. United Kingdom, Norway and Switzerland SEK 149. Other international destinations SEK 249.

The exact shipping cost is always shown at checkout before you complete your purchase.

Are there customs or import fees?

Deliveries within the EU normally incur no customs fees. For deliveries to Norway, Switzerland, the UK and other countries outside the EU, import VAT, duties and administrative fees may apply unless already paid at checkout. The customer is responsible for such fees.

What if I entered the wrong address, or the parcel isn't collected?

The customer is responsible for providing a correct delivery address. Contact us as soon as possible at support@sunsoutgolf.com if the wrong address was entered or if a delivery is damaged, delayed or missing.

Parcels that are not collected may be returned to us. The customer may then be charged the actual costs of return shipping and handling, to the extent permitted by applicable law.

Returns & refunds

Can I return or exchange?

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unworn, with all tags attached and in its original packaging. You also need the receipt or proof of purchase.

How do I make a return?

Contact us at support@sunsoutgolf.com. Returns must be sent to: Sveaparken 28, 702 25 Örebro, Sweden.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What about damages or the wrong item?

Inspect your order upon receipt and contact us immediately at support@sunsoutgolf.com if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Privacy & cookies

How do you handle my personal data?

We process personal data in accordance with the GDPR. This includes contact, order, payment, account, communication and technical information, used to fulfil orders, provide customer service, meet accounting and other legal obligations, prevent fraud and — with your consent — for marketing and analytics.

We share data with Shopify, payment providers, shipping and logistics partners, IT and customer service providers, accountants and legal advisers, and authorities where required by law. We do not sell personal data.

Order and accounting records are normally kept for at least seven years under Swedish law. You can request access, rectification, erasure, restriction, data portability, object to processing and withdraw consent by emailing support@sunsoutgolf.com. You may also lodge a complaint with the Swedish Authority for Privacy Protection (imy.se).

Read the full privacy policy

Do you use cookies?

Yes. Some cookies are necessary for the site, cart and checkout to work. Others are used only with your consent for analytics, functionality or marketing. You can give, refuse or withdraw consent in the site's cookie settings.

About us & contact

Where are the garments made?

The garments are designed in Sweden and produced in small batches by selected partners in China, with a focus on materials that perform both on and off the course.

How do I contact you?

Email support@sunsoutgolf.com or call +46 72 579 97 99. You can also DM us on Instagram @sunsoutgolf. We usually reply within a day.

CAN'T FIND THE ANSWER? CONTACT US AT SUPPORT@SUNSOUTGOLF.COM